Support

We’re here to offer you a lifetime of support

When you purchase an APQS machine you become part of the APQS family. Our customer support and trained service technicians are never more than a phone call away. You can call us 24-hours a day, seven days a week for service support.

Call 800.426.7233

At the factory, we have certified technicians, technical support and educators ready to assist quilters. In addition, APQS owners can use our retailer network and online educational tools, including our online forum for added support. Plus, APQS is very active on social media platforms and is quick to answer quilting questions and provide tips and tricks.

Marty Reese Lion quilt
Quilted by Marty R. on an APQS Millennium longarm machine.
Dawn Cavanaugh, tension

Common service questions

Read the answers to some of the most common service questions here.

how to oil an APQS longarm quilting machine, how to oil an APQS machine, how to oil your machine, longarm machine maintenance, oiling a longarm

Service videos

Watch our service videos for step-by-step instructions for common service questions.

APQS Forum

Forum

Tap into the collective wisdom of thousands of quilters on the APQS forum.

Anna Mae, APQS owner

“I just want to compliment your employee Amy. I have never received such awesome customer service in my life. I’m new to longarm quilting and had purchased a used machine almost a year ago. Due to health issues, I was not able to use the machine.  I had issues and she walked me through them with such patience and understanding. She figured out my problems and helped me order the parts I needed. She also encouraged me to call if I ever have questions. She took the time to answer all my questions and she totally cared about my issues. If all people treated each other like she treated me, the world would be a better place. Thank you!!!!”