Privacy Policy

Last updated: Jul 16, 2026

This privacy policy (this “Policy”) explains how APQS International Inc. (“APQS,” “we,” “us,” or “our”) may collect, use, process, store, and disclose the personal information (as defined below) that we collect in connection with your interactions with us, including through our website, apqs.com (the “Website”), our mobile applications, including the APQS mobile app available through Apple and Android app stores (the “App”), and any other content, features, or services controlled by APQS that link to this Policy (the Website and App, collectively, the “Services”). This Policy also applies when you interact with us through our social media pages, marketing activities (including e-mail campaigns, advertisements, and promotions), and any other activities described in this Policy. This Policy does not apply to personal information APQS collects from its employees.

This Policy also describes the choices you can make about how your information is collected and used and how you may contact us if you have further questions about our collection and use of your information. This Policy does not apply to any third-party websites, services, advertisers, or applications linked or made available through our Services. These third parties have their own privacy policies, and we encourage you to read such policies before providing information to or through those third parties.

PLEASE READ THIS POLICY CAREFULLY. IT CONTAINS IMPORTANT INFORMATION APPLICABLE TO YOU, TOGETHER WITH ANY PERSONS, ENTITIES, ORGANIZATIONS, OR DIGITAL ENGINES FOR WHICH YOU ACCESS OR USE THE SERVICES, REGARDING THE PRIVACY AND SECURITY OF THE INFORMATION USED BY APQS.

By accessing and/or using the Services, you accept and agree to the terms of this Policy without modification. You also agree to be bound by our Terms of Use, into which this Policy is incorporated by reference.

THE DATE THIS POLICY WAS LAST REVISED IS IDENTIFIED AT THE TOP OF THIS PAGE. WE MAY UPDATE OR MODIFY THIS POLICY AT ANY TIME AT OUR DISCRETION, AND SUCH UPDATES OR MODIFICATIONS ARE EFFECTIVE UPON BEING POSTED ON THE WEBSITE, APP, OR OTHERWISE MADE AVAILABLE TO YOU.

YOU ARE RESPONSIBLE FOR REVIEWING THIS POLICY PERIODICALLY TO ENSURE YOU ARE AWARE OF ANY CHANGES TO IT. YOUR CONTINUED USE OF THE SERVICES INDICATES YOU ACCEPT SUCH CHANGES. IF YOU DO NOT AGREE WITH THIS POLICY OR ANY CHANGES HERETO, YOU MUST NOT ACCESS OR USE THE SERVICES OR DISCLOSE ANY OF YOUR PERSONAL INFORMATION THROUGH THE SERVICES. YOUR ONLY RECOURSE IS TO NOT USE THE SERVICES.

EU, Switzerland, and UK Privacy Rights Notice: See the EU, Switzerland, and UK Privacy Rights section below for important information about your rights under applicable EU, Switzerland, and UK data protection laws.

State Privacy Rights Notice: See the State Privacy Rights Notice section below for important information about your rights under applicable state privacy laws.

Canada Privacy Rights Notice: See the Canada Privacy Rights section below for important information about your rights under Canadian laws.

Contents

Information We Collect

This Policy applies to all information collected about you by us or on our behalf or submitted by you through the Services. The information that we collect about you may include the pages you visit, the services or features in which you elect to participate, and the manner in which you interact with us across all channels.

Personal Information

When you access or use the Services, APQS may ask you to provide certain personal information. As used in this Policy, “personal information” is information that identifies, relates to, describes, can reasonably be associated with, or can reasonably be linked, directly or indirectly, to a particular identified or identifiable individual or household. Personal information does not include de-identified information (including, for example, information that is aggregated and that no longer identifies individuals). All personal information you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

We and our service providers may collect personal information from you and any devices you use when you: order products or services (whether through a web form, in person, over the telephone, by mail, or by other means), create or manage an account with us, register your product or complete a warranty registration, register to receive marketing and other materials from us, enter a contest, sweepstakes, or promotion sponsored by us, express interest in receiving information about us and our services, make requests or submit feedback, comments, or complaints to us, view or otherwise engage with the Services, or communicate with us (whether through digital or other means).

We may collect information from you both when you provide it voluntarily and automatically (for example, through the use of cookies, pixel tags, and similar tracking technologies) when you access or use our Website. We also may collect information from other sources, as described further in How We Collect Information below.

Depending upon your interactions with the Services and the choices you make, as further described below, the types of personal information collected may include (but are not limited to):

  • Identifiers, such as first and last name, postal address or work address, e-mail address, account username and password, and Internet Protocol (IP) address;
  • Internet or Electronic Network Activity, such as:
    • Web browser specifications, usage data, and search history, including the webpages you visit, websites visited before accessing the Services (including referring URLs), and websites visited after accessing the Services;
    • Device, connectivity, and configuration data, including device ID numbers, nearby networks, browser type, operating system, information about how and when you used the Services, and language settings;
    • Geolocation data about your device’s location, which you may provide to us directly or which may be inferred from your IP address and internet connection data;
    • App usage data, such as machine settings and preferences (including machine name and serial number), project data, App features utilized (including Bluetooth connectivity and diagnostics features), session duration, machine telemetry data (including lifetime and session stitch counts, runtime statistics, machine status, needle position, sensor readings, carriage encoder values, motor status, and timing position), firmware version information, display preferences, and other information about how you interact with the App;
  • Commercial information and interactions, such as:
    • Records of transactions and other information you post or otherwise submit to us, including the products or services purchased, obtained, or considered (for example, cart history), and other order, purchasing, or consuming histories or tendencies;
    • Records of interactions with us via email, telephone, or other means; this may include audio recordings, the date and time you interacted with us, the content of your interaction with us, and the method by which you interacted with us;
  • Financial information, such as shipping and billing address and payment information (including bank account number and credit or debit card number, type, and expiration date); and
  • Professional or employment-related information, such as job title, company name, and past employment history.

On some pages, you can submit information about other people. For example, if you order a product on behalf of another business or recipient and want it sent directly to that recipient, you will need to submit that recipient’s information. In this circumstance, the types of personal information collected may include (but are not limited to):

  • Recipient’s name;
  • Recipient’s address; and
  • Recipient’s phone number.

To the extent you provide or transmit personal information that identifies any other individual (including, without limitation, name, address, and/or telephone number) to us, our affiliates, or our third-party vendors, suppliers, or business partners through the Services, you warrant that (i) you are providing or obtaining only your own information or the information of others who authorized you to provide such information to third parties and/or obtain such information from third parties on their behalf; and (ii) the use of such information by us and our affiliates, vendors, suppliers, or business partners will not infringe upon, misappropriate, or otherwise violate the intellectual property, proprietary, or other rights of any third parties.

Non-Personal Information

We may also collect “non-personal information,” which is information that does not identify or relate to an individual or household, or that may be obtained by removing all identifiers from personal information (for example, by anonymizing data). If we connect or combine non-personal information with personal information, we will treat such combined information as personal information.

How We Collect Information

We generally collect your information to fulfill a contractual obligation or where we or someone with whom we work needs to use your personal information for a reason related to their provision of services on our behalf. We collect personal information in the following ways for the business purposes described in How We Use Information below.

Information You Provide to Us

When you visit, access, or use the Services or otherwise communicate with us (for example, via mail, e-mail, telephone, or in person), you may provide us with personal information or non-personal information. This information includes:

  • Information that you provide by filling in forms on the Services or through other means (such as over the telephone or in writing). This may include your name, phone number, e-mail address, or business or company information. We also may ask you for information when you report a problem with the Services.
  • Records and copies of your correspondence or verbal communications (including e-mail addresses, phone numbers, and information you voluntarily provide), if you contact us.
  • Your search queries or other inquiries submitted through the Services.

Information Provided by Third Parties

We may collect personal information and non-personal information from third parties, including from the following sources:

  • Service providers (including IT hosting providers and customer service providers);
  • Data analytics service providers;
  • Email, survey, feedback, and other communications service providers;
  • Business and promotional partners; and
  • Advertising and marketing service providers, including social media platforms.

If we combine information from other sources with personal information that we already hold, we treat the combined information as personal information.

Information We Collect Automatically

We may collect information automatically about your device and browser, browsing and usage activity, and patterns as you interact with our Services. This may include information about your interactions with the Services, such as the date, time, length, and frequency of any visit, the information you enter, your interactions with content or links you click, or pages or features you access. It may also include technical data such as URL information, IP addresses, operating systems, the types of devices you are using to access or connect to the Services, unique device identifiers, device attributes, network connection type, and other device and network information.

We may collect this information ourselves or through third parties, such as service providers (including IT hosting providers), data analytics service providers, or advertising and marketing service providers, including social media platforms. Information may be collected through the types of technologies described below.

Cookies

Cookies are small data files of letters and numbers created by a website and stored automatically in a memory folder on your device in order to remember information about you, such as your language preference, login information, or items in your cart. APQS and certain third parties may use cookies, pixel tags, and similar tracking technologies to support the operation of the Website and to improve user experience. For more information, please see our Cookie Policy.

How We Use Information

We may use the information you provide about yourself or others for the following purposes:

  • Processing and fulfilling orders.
  • Customer service. We may use your personal information to communicate with you, including by contacting you with questions or issues related to the Services or your orders, responding to inquiries or complaints regarding your orders or our products, and providing updates on our new products and services.
  • Account registration and maintenance.
  • Sweepstakes and promotions. We may use your personal information to administer contests, sweepstakes, and other promotions sponsored by us.
  • Administration of the Services. We may use your personal information to repair any errors in the Services and provide access to, maintain, personalize, or improve the Services.
  • Fraud and security. We may use your personal information to detect, prevent, and address fraud, abuse, illegal activity, and technical and security issues, and to maintain the safety, integrity, and security of the Services and our technological assets.
  • Compliance. We may use your personal information to comply with legal, regulatory, tax, accounting, and audit obligations; enforce our agreements, terms, conditions, and policies; and investigate complaints or potential violations thereof.
  • Analytics. We may use your personal information to understand how you access and use our Services, analyze activity to ensure technical functionality of the Services, and monitor and analyze your use of our Services, including your interactions with features and information made available, linked to, or offered through our Services.
  • Advertising and marketing. We may use your personal information to send you marketing or promotional communications, measure and improve marketing effectiveness, and deliver advertising and other content to you using cookies or similar technologies, including targeted advertisements.
  • With your consent. In some cases, we may specifically ask for your consent to collect, use, or share your personal information, such as when required by applicable law.
  • Other purposes. We may use your personal information for any other business purposes reasonably determined to be useful, for which we may provide notice at the time of collection.

How We Share Information

We do not transfer your information to third parties in exchange for money. However, we may share your personal information with certain service providers (including IT hosting service providers), contractors, business and logistical partners, and other third parties whom we engage to operate our business and perform services on or through the Services (for example, to market our products and services, including to personalize advertising targeted to you).

In addition, we may from time to time contract with third parties to assist us in collecting, maintaining, and managing our customer information, taking and fulfilling orders, processing credit card information, and providing analytics regarding your interactions with our Services and other third-party websites so that we may improve the products and services we offer you.

We may use data analytics service providers. For example, we may use Google Analytics, a service provided by Google, Inc., to gather information about how you and other users engage with the Website. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners.

We may use Quantcast Analytics, a service provided by Quantcast Inc., to track and examine the use of our Website, to prepare reports on its activities, and share them with other Quantcast services. For more information about Quantcast Analytics, please visit https://legal.quantcast.com/#products-and-services-privacy-policy.

We may use a CAPTCHA to verify that users are human. We use reCAPTCHA, a service provided by Google, Inc., that may collect information about your browser and device. For more information about reCAPTCHA, please visit https://policies.google.com/privacy.

We may use Keap, a service provided by Keap, Inc., for e-mail marketing and customer relationship management. If you opt-in to receive emails from APQS, your information may be stored by Keap. To stop receiving email communications, simply unsubscribe, at which time you will have the choice to have your personal information removed from Keap. For more information about Keap, please visit https://keap.com/legal/privacy-policy.

We may disclose personal information if we are required to do so by applicable law. We may disclose your information to corporate affiliates or, if we are subject to a merger or acquisition with/by another organization, your information may be transferred to such company upon completion of the transaction.

We may disclose your information if we in good faith believe such action is necessary to (i) comply with applicable law or legal process, including valid, legally enforceable requests from public authorities; (ii) protect and defend our or your rights and property; (iii) protect against misuse or unauthorized use of the Services, or detect, prevent, and otherwise address fraud, security, or technical issues; (iv) protect the personal safety or property of our users or the public; or (v) achieve another legitimate purpose. Please note we may not provide you with notice prior to disclosure in such cases.

We may disclose non-personal information to third parties in our discretion. Additionally, we may share aggregated and de-identified information with our service providers, business and logistical partners, and other third parties with whom we conduct business so they can understand how and how often people use our Services. This helps us improve the Services available to you.

Lastly, we may disclose your information to those third parties to whom you expressly request disclosure.

How Long We Store Your Information

We may store your personal information in accordance with our retention policies for as long as needed for the purposes for which we use it, including, for example, processing transactions and maintaining customer accounts. We also may retain and use your personal information to the extent necessary to comply with our legal, accounting, or reporting obligations and policies (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Additionally, we may continue to store your personal information contained in our standard back-ups and archives.

Data Security

We take reasonable measures to protect the security and integrity of your personal information, including reasonable physical, administrative, technical, and organizational procedures designed to safeguard and secure the information we collect. However, no method of electronic storage or data transmission over the Internet can be guaranteed to be 100% secure.

ANY TRANSMISSION OF PERSONAL INFORMATION IS AT YOUR OWN RISK. BY USING THE SERVICES, YOU ACKNOWLEDGE AND ACCEPT THESE RISKS. AS A RESULT, WE CANNOT GUARANTEE OR WARRANT THE SECURITY OF ANY INFORMATION YOU DISCLOSE OR TRANSMIT TO US OR THAT IS OTHERWISE PROVIDED TO US, AND WE ARE NOT RESPONSIBLE FOR THE THEFT, DESTRUCTION, OR INADVERTENT DISCLOSURE OF SUCH INFORMATION. IT IS YOUR RESPONSIBILITY TO SAFEGUARD ANY PASSWORDS, ID NUMBERS, OR OTHER SPECIAL ACCESS FEATURES ASSOCIATED WITH YOUR USE OF THE SERVICES.

Children’s Privacy

The Services are not created for anyone under the age of eighteen (18) years of age. For that reason, we do not knowingly collect or maintain personal information from those we actually know are under eighteen (18) years of age, and no part of our Services is targeted at or structured to attract anyone under eighteen (18) years of age.

If you are a parent or guardian, and if you are aware that your child has provided us with personal information, please contact us through one of the methods listed under How to Contact Us below. If we become aware that we have collected personal information from someone under eighteen (18) years of age without verification or parental consent, we will take reasonable steps to remove that information from our servers.

Your Rights and Choices Regarding Your Information

Marketing Preferences

If you have supplied your e-mail address to us, you agree that, from time to time, APQS may further contact you to conduct market research or send emails to introduce new products and/or services that may be of interest to you. You can choose not to receive this correspondence by opting out using one of the methods listed under How to Contact Us below or by clicking the opt-out link at the bottom of our promotional e-mails. Once you opt out, you will not receive promotional emails from APQS unless you opt back in at a later time. However, you may still receive non-marketing communications from us (for example, relating to your account, updates, or legal notices), you will still be a registered member of APQS, and you will still be eligible to use any of our products and services.

Cookies and Interest-Based Advertising

For more information on how to manage cookies, pixel tags, and other tracking technologies on our Services, please see our Cookie Policy.

Do Not Track

Our Services do not change their behavior in response to “Do Not Track” browser signals.

The Services may contain links to third-party websites, applications, or services. If you click one of these links, you will be taken to websites, applications, or services we do not control. We have no control over the content and practices of these third-party offerings. This Policy does not apply to those third parties, and APQS is not and shall not be responsible for their privacy policies, content, or security. We encourage you to review the privacy policies of any third-party services you use or websites you visit. By providing a link to a third-party website, application, or service, we are not endorsing or attempting to associate with any other entity, their content or services, or the persons or entities associated with those websites, applications, or services.

EU, Switzerland, and UK Privacy Rights

For the purpose of EU, Switzerland, and UK data protection laws, APQS acts as a controller in connection with certain personal information described in this Policy. As detailed below, to the extent provided by the law of your jurisdiction, you may have legal rights in relation to the personal information about you that APQS holds. We may require you to prove your identity with approved identification if you request this information.

Lawful Basis for Processing Your Personal Information

We process on the following legal bases:

  • Contract: It is necessary for our performance of the contract you have agreed to enter with us. If you do not provide your personal information to us, we will not be able to carry out our obligations under the terms of the contract.
  • Legitimate Interests: We process your personal information if it is based on our legitimate interests. For example, we may process personal information in reliance on a legitimate interest in the effective and lawful operation of our business, the effective delivery and improvement of our Services, information security operations, compliance with laws and regulations, compliance with requests for disclosure to law enforcement, courts, and regulatory bodies, and to prevent and detect fraud or suspected fraud. In relation to general inquiry and complaints you send us, our legitimate interest is to provide you with information you have requested and to provide customer support.
  • Consent: Where you have given us consent to do so, we provide you, or permit third parties to provide you, with information about goods or services which we feel may interest you. You have the right to withdraw your consent. Please see the section “Rights of Data Subjects” below to find out how.
  • Legal Claims: We need to process your personal information to defend or establish a legal claim (for example, claims relating to the sale of our goods and services under contract law).

Rights of Data Subjects

Data subjects in the EU, Switzerland, and UK have the following rights, where provided under applicable law, regarding your information (each of which are subject to various exceptions and limitations):

  • The right to be informed: You have the right to be provided with clear, transparent, and easily understandable information about how we use your information and your rights. This is why we are providing you with the information in this Policy.
  • The right of access: You have the right to obtain access to your information (if we are processing it), and certain other information (similar to that provided in this Policy).
  • The right to rectification: You have the right to have your information corrected if it is inaccurate or incomplete.
  • The right to erasure: You have the right to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
  • The right to restrict processing: You have rights to restrict further use of your information. When processing is restricted, we can still store your information.
  • The right to data portability: You have rights to obtain and reuse your personal information for your own purposes across different services and platforms.
  • The right to object: You have the right to object to certain types of processing, in particular processing based on our legitimate interests.
  • The right to refuse or withdraw consent: You have the right to refuse to provide and withdraw your consent to processing of your personal information at any time with effect for future processing.

If you are not satisfied with our response to your complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to a supervisory data protection authority. If you are a UK resident, you can make a complaint to the UK Information Commissioner’s Office (ICO): https://ico.org.uk/concerns/.

Please note your rights in relation to your personal information are not absolute. We may, for example, deny you access to your personal information when required or authorized by law, or if granting access would have an unreasonable impact on another individual’s privacy. We will retain and use your personal information as described in this Policy, including as necessary to comply with our legal and business obligations, resolve disputes, and enforce our agreements. You can submit a request regarding your personal information by contacting us.

State Privacy Rights Notice

Your Consumer Privacy Rights

Depending on where you live, you may have certain rights with respect to personal information that we have collected and used under certain circumstances. Not all rights are available in all states. Subject to applicable law, you may have the following rights:

  • The right to confirm whether we are processing your personal information and access to your personal information.
  • The right to receive a portable copy of your personal information.
  • The right to correct inaccurate personal information.
  • The right to request deletion of your personal information.
  • The right to opt out of certain uses and disclosures of your personal information, including from:
    • The sale of your personal information,
    • The use of your personal information for targeted advertising, and
    • The use of your personal information or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
  • The right to appeal a denial of your privacy rights requests.

These rights will not apply, however, if APQS does not collect any personal information about you or if all of the information we collect is exempt (for example, information that is already publicly available).

APQS will not discriminate against any consumer because such person exercised any of the consumer’s rights under these privacy laws. APQS may, however, charge a different price or rate, or provide a different level or quality of goods or services, if that difference is related to the value provided to you by your data.

How to Exercise Your Consumer Privacy Rights

To exercise privacy rights available, please contact us at:

To the extent our use of cookies or other tracking technologies is considered a “sale” of personal information or involves targeted advertising, you can exercise your opt-out rights by clicking on the applicable link in the footer of our Services. Our website also recognizes the Global Privacy Control (“GPC”). When we detect a GPC signal from your browser or device, we will treat it as a valid request to opt out. The GPC signal will apply to the specific browser or device from which the signal is sent. To learn more about GPC, visit https://globalprivacycontrol.org/.

For certain types of requests, we may need to verify your identity. In those cases, you will need to provide us with certain information such as your name, email address, physical address, or other information, as relevant, so that we can verify that you are who you say you are. Which information may depend on the type and sensitivity of information requested.

How to Appeal

In certain cases, we may deny a request. For example, we may deny a request if we cannot verify your identity or if providing you the information could create an unreasonable risk to someone’s security (for example, we do not want very sensitive information disclosed inappropriately), or we may deny a request for deletion if the law requires that we maintain the information (e.g., to comply with federal and state record retention requirements); or, if we need the information for internal purposes such as to continue to provide you services.

If we decline to take action on your request, you may appeal our decision by replying to our response or by contacting us at john@apqs.com and stating that you are appealing a privacy request decision.

Canadian Privacy Rights

For residents of Canada, personal information is collected, used, and disclosed in accordance with the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and other applicable Canadian privacy laws.

Residents of Canada may access, review, and request correction of their personal information held by APQS. You can submit a request regarding your personal information by contacting us through one of the methods indicated in How to Contact Us below.

We will take reasonable steps to verify your identity prior to responding to your requests. The verification steps will vary depending upon the sensitivity of the personal information and whether you have an account with us.

As required or permitted by applicable law, you may be entitled to additional rights regarding your personal information depending on your jurisdiction of residence. These may include, for example, the right to be informed of and submit observations regarding automated decision-making and the right to request information about data processing.

We reserve the right not to change personal information if we disagree that it is incorrect, but we will append your requested alternative information. We may not provide access to personal information where we are permitted or required to deny access by applicable law (for example, where the information requested would disclose the personal information, including opinions, of another individual, or where the information is subject to solicitor-client or litigation privilege).

You have the right to refuse to provide or to withdraw your consent to processing of your personal information at any time with effect for future processing. This would not affect processing where applicable law allows us to process personal information without consent.

Notice to Non-U.S. Visitors and Customers – Transfer of Data to U.S.

If you are located outside the United States of America and choose to provide information to us, please note that we are a United States company, and you should be aware that your personal information will be transferred to the United States of America, the laws of which may be deemed by your country to have inadequate data protection. Personal information may be subject to disclosure or access requests by the government, courts, or law enforcement or regulatory agencies according to applicable United States law. If you are located in a country outside the United States of America and voluntarily submit personal information to us, you thereby consent to the general use of such information as provided in this Policy and to the transfer of that information to, and/or storage of that information in, the United States of America.

How to Contact Us

Should you have any questions or concerns about this Policy, APQS’s privacy practices, or your personal information, please contact us using one of the methods below:

Mail: 23398 Hwy 30 East, Carroll, Iowa 51401

Email: john@apqs.com

Phone: 800.426.7233

Contact us
Lifetime Warranty
Blog