Home | Contact Us | Newsletter | About APQS | Dealer Login
Call 800-426-7233

Print This Page
Visit APQS on Facebook Visit APQS on Twitter Visit APQS on YouTube Visit APQS on LinkedIn
APQS | American Professional Quilting Systems

Quick Links

Home » Support » Additional Support

Additional Support


When should I call for technical support?

If you have a question or a concern, please do not hesitate to call us at 800-426-7233 or click here to contact us online. That's what we're here for! 

Before you call, you may want to write down what's happening with the machine and jot down other relevant information, such as the type of thread you're using, does the problem happen all the time or once in a while, etc.

It's also helpful if you have a portable phone or can be near your machine when you call so it's easier to walk through questions to diagnose the problem.

On all APQS machines, you will notice LED lights on the top of the machine, facing the front. Check your manual to find out the function of each of these lights. Many times when you call in for technical support, we will ask which of these lights are on to help diagnose problems.

We would much rather hear from you when you first encounter a problem that you can't solve than to have you wait until you are really frustrated. Even if you think it may be "operator error," it won't hurt to check with us -- especially if the machine is under warranty!

APQS machines are built to last and last and last. You don't need to send the machine in for an "annual service" like other machines. And many problems can be solved with phone support without having to send your baby back to the factory. If you do decide to send in your machine for a "spa treatment", be sure to call ahead and make an appointment with our service team. We will take good care of it! Plan on about 3 days of travel time for your machine to come back to its birthplace, and about the same amount of time for it to travel back to you. Its time at the factory can range from one to four days, depending on the nature of the repair. We repair the machines as quickly as possible to get your baby back out to you, but some repairs require a little longer stay at our "spa".
 
Plan to send it in during a slow time of the year for your business or during your vacation. We typically run about 6 weeks out on appointment scheduling. By planning ahead a little, when you're in a rush, your machine will run much more smoothly! Of course, we'd appreciate a call ahead of time so that we can schedule time for your machine, as well as keep an eye out for the machine to arrive. Contact service@apqs.com.

Thanks for purchasing an APQS quilting machine and welcome to the APQS family! We hope you will enjoy your machine and we promise to do our BEST to take care of you and your machine!

For addition longarm quilting discussions, tips and tricks visit In Between Stitches and Quilt Talk or visit or click here to visit our quilting forum today.