Common service questions

Our service technicians field hundreds of questions every day. Read the answers to some of the most common ones here.

How can I properly adjust my tension?

Why is my thread breaking?

When and how should I time the machine?

What threads should I use?

My needle up/down won't stop. What should I do?

How do I get the best movement from my machine?

My stitch regulator cuts out, creating long stitches. What should I do?

Why won't my lower thread cutter cut?

What should I do to keep the machine running smoothly?

When should I call for technical support or send my machine in for service?

Click here to contact our service & support.

Compare all our machines

Not sure which APQS machine is right for you? Compare all our machines side-by-side.