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 How can we help?

"Talk directly to the people who hand-crafted your quilting machine..."

 

 
 
Top 10 Support Questions
  1. How can I get my tension properly adjusted?
  2. Why is my thread breaking?
  3. When and how should I time the machine?
  4. What threads should I use?
  5. Should I wax the aluminum rails?
  6. How do I adjust the table, carriage and wheels?
  7. My stitch regulator cuts out, creating long stitches. What should I do?
  8. Why won’t my lower thread cutter cut?
  9. What should I do to keep the machine running smoothly?
  10. When should I call for technical support or send my machine in for service?
  Customer Support
 
 

Why is my thread breaking?

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Several different things can cause this:

  • Bobbin case tension may be too tight.

  • Upper tension could be too tight.

  • Improper threading—double check the thread path and ensure the thread isn’t catching on the spool, laser cord, or other obstruction.

  • Improper threading—double check the thread path and ensure the thread isn’t catching on the spool, laser cord, or other obstruction.

  • Bad thread – even if you have done 1-2 quilts or more with this thread, you can have a bad spot in the cone of thread! As earlier mentioned, dark thread tends to break more easily than light, as cotton, rayon, and other weaker fiber threads.

  • Burrs on the hook assembly, or somewhere else along the thread path. Try loosening tension (upper), checking and fixing burrs, or changing thread cones.

  • Pig tail thread guides may have notches or burrs. These can happen over time, especially when using coarse threads like metallics and invisible nylon or polyester thread. Replace the pig tails, or for a temporary fix, loosen the screws holding each one in place and rotate the pig tail 180 degrees so that a different spot on the guide is being used.

  • Sharp or rough needle eye.  Replace the needle, and make sure you are using one that is large enough (a 4.0 is ideal) to accommodate your thread, especially if it is heavy or metallic.

 

 

 
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Performance
APQS machines are manufactured using the highest grade, lightweight aircraft aluminum. This aircraft aluminum means our machines have ultra light head weight and are a sheer pleasure to operate.  APQS machines are industrial, reliable and very durable and yet at the same time ultra lightweight and easy to maneuver.  Incredibly responsive to your touch.

Handling
APQS quilting machines become an extension of your hands, allowing you to instantly change direction. You'll quilt better, quilt easier and with more precision than you've ever dreamed possible.

Easy Set-Up
Every APQS quilting system comes complete with machine, table, patterns, thread, bobbins, industrial bobbin winder, needles, etc. The machine will also come with easy-to-follow, step-by-step assembly instructions as well as basic training video and manual. 

Assembly is simple and will only take a couple of hours at most. The sewing head is assembled for you; you need only assemble the table. If assistance is needed our technicians are available by telephone. We also offer the option of professional in home/business setup.

 

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