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Top 10 Support Questions
  1. How can I get my tension properly adjusted?
  2. Why is my thread breaking?
  3. When and how should I time the machine?
  4. What threads should I use?
  5. Should I wax the aluminum rails?
  6. How do I adjust the table, carriage and wheels?
  7. My stitch regulator cuts out, creating long stitches. What should I do?
  8. Why won’t my lower thread cutter cut?
  9. What should I do to keep the machine running smoothly?
  10. When should I call for technical support or send my machine in for service?
  Customer Support
 
 

My stitch regulator cuts out, creating long stitches.

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This is different from skipped stitches as described in the timing section. This problem deals with long inconsistent stitches with the chosen stitch length--not skipped stitches. To remedy the situation:

  1. Clean the wheels (most importantly the wheels by the black encoder boxes, as well as the little black encoder wheel extending into the wheels) with cotton swabs and rubbing alcohol.

  2. Make sure the black encoder wheel is centered between the carriage wheel’s lips (top to bottom), and be sure it is into the carriage wheel as far as it can go without the set screw on the black wheel hitting the carriage wheel. 

  3. Be sure the adjusting wheels (cams on the carriage and machine head axles) aren’t too loose, as this will cause the black encoder wheel to slip and create inconsistent stitch length.

  4. Try not to put any weight on the front handles as you are using the machine.  This will cause the back end to raise up slightly, and make the encoder misread your movements. If you still have a problem, contact the factory; it could be a bad encoder box or a wiring issue.

 

 

 
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Performance
APQS machines are manufactured using the highest grade, lightweight aircraft aluminum. This aircraft aluminum means our machines have ultra light head weight and are a sheer pleasure to operate.  APQS machines are industrial, reliable and very durable and yet at the same time ultra lightweight and easy to maneuver.  Incredibly responsive to your touch.

Handling
APQS quilting machines become an extension of your hands, allowing you to instantly change direction. You'll quilt better, quilt easier and with more precision than you've ever dreamed possible.

Easy Set-Up
Every APQS quilting system comes complete with machine, table, patterns, thread, bobbins, industrial bobbin winder, needles, etc. The machine will also come with easy-to-follow, step-by-step assembly instructions as well as basic training video and manual. 

Assembly is simple and will only take a couple of hours at most. The sewing head is assembled for you; you need only assemble the table. If assistance is needed our technicians are available by telephone. We also offer the option of professional in home/business setup.

 

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