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When should I call for technical support?
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If
you have a question or a concern, please do not hesitate to call.
That’s what we’re here for!
Before you call, you may want to write down what’s happening with the
machine, and jot down other relevant information, such as the type of
thread you’re using, does the problem happen all the time or once in a
while, etc.
It’s also helpful if you have a portable phone or can be near your
machine when you call--it’s certainly much easier on you than to have to
run a flight of stairs to look at your machine while we walk through
questions to diagnose the problem.
On
all APQS machines you will notice LED lights on the top of the machine,
facing the front. Check your manual to find out the function of each of
these lights. Many times when you call in for technical support, we
will ask which of these lights are on to help diagnose problems.
We
would much rather hear from you when you first encounter a problem that
you can’t solve, than to have you wait until you are really frustrated.
Also, we can’t help if we don’t know there is a problem! Even if you
think it may be “operator error”, it won’t hurt to check with us --
especially if the machine is under warranty!!
We
would like to see your machine in the factory once every 3 - 4 years to
keep an eye on gears, bearings, etc. Plan to send it in during a slow
time of the year for your business or during your vacation. Then, when
you’re in a rush, your machine will run much more smoothly! Of course,
we’d appreciate a call ahead of time so that we can schedule time for
your machine, as well as keep an eye out for the machine to arrive.
Thanks for purchasing an APQS quilting machine and welcome to the APQS
family!! We hope you will enjoy your machine and we promise to do our
BEST to take care of you and your machine!
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