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"Talk directly to the people who hand-crafted your quilting machine..."

 

 
 
Top 10 Support Questions
  1. How can I get my tension properly adjusted?
  2. Why is my thread breaking?
  3. When and how should I time the machine?
  4. What threads should I use?
  5. Should I wax the aluminum rails?
  6. How do I adjust the table, carriage and wheels?
  7. My stitch regulator cuts out, creating long stitches. What should I do?
  8. Why won’t my lower thread cutter cut?
  9. What should I do to keep the machine running smoothly?
  10. When should I call for technical support or send my machine in for service?
  Customer Support
 
 

Why won’t my lower thread cutter cut?

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The usual culprit is lint!

  1. Be sure to blow out the thread cutter blades (the section where the cutter knife draws the thread to cut) every day. If you do not, the lint will build up between the wave washers (you can’t even see it!) and cause the top blade to raise up just enough so that it won’t always cut.  DO NOT LOOSEN THE BLADES!!  If you blow the lint out from the back of the blades, it will shoot the lint out the front, and you will not need to loosen the gold screws.  If you don’t do this, it will ruin the little wave washers between the blades. 

  2. If the thread cutter will not cycle, the needle may not be in the correct position to allow it to cycle. Try using the needle up/down function to lower the needle and raise it back up one time. Then try the thread cutter again.

 

 

 
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Performance
APQS machines are manufactured using the highest grade, lightweight aircraft aluminum. This aircraft aluminum means our machines have ultra light head weight and are a sheer pleasure to operate.  APQS machines are industrial, reliable and very durable and yet at the same time ultra lightweight and easy to maneuver.  Incredibly responsive to your touch.
 

Handling
APQS quilting machines become an extension of your hands, allowing you to instantly change direction. You'll quilt better, quilt easier and with more precision than you've ever dreamed possible.

Easy Set-Up
Every APQS quilting system comes complete with machine, table, patterns, thread, bobbins, industrial bobbin winder, needles, etc. The machine will also come with easy-to-follow, step-by-step assembly instructions as well as basic training video and manual. 

Assembly is simple and will only take a couple of hours at most. The sewing head is assembled for you; you need only assemble the table. If assistance is needed our technicians are available by telephone. We also offer the option of professional in home/business setup.

 

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